Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your order, you may return unused items in their original packaging for a full refund within 30 days of the delivery date.

This guarantee reflects our confidence in the quality and effectiveness of our premium Himalayan Shilajit products. We want you to experience the full benefits of our wellness products with complete confidence.

Refund Eligibility

✓ Eligible for Refund

• Unopened products in original packaging
• Products damaged during shipping
• Wrong items sent by our error
• Defective or expired products
• Products that don't match description
• Returns initiated within 30 days of delivery

✗ Not Eligible for Refund

• Opened consumable products (unless defective)
• Products returned after 30-day period
• Items damaged by customer misuse
• Products purchased with promotional discounts exceeding 50%
• Products without original packaging or labels
• Gift cards or digital products

Refund Process

Contact Us

Email support@zyviaherbals.com or call our customer service team to initiate your refund request.

Return Authorization

We'll provide you with a Return Authorization Number (RA#) and prepaid return shipping label.

Ship Items

Package items securely with the RA# clearly marked and ship using our prepaid label.

Receive Refund

Once we receive and inspect your return, we'll process your refund within 3-5 business days.

Refund Timeline & Methods

Processing Time

Refunds are processed within 3-5 business days after we receive and inspect your returned items. You will receive an email confirmation once your refund has been processed.

Credit Card Refunds

Refunds to credit cards typically appear on your statement within 5-10 business days, depending on your card issuer's processing time.

PayPal Refunds

PayPal refunds are processed immediately and typically appear in your PayPal account within 1-2 business days.

Alternative Payment Methods

For other payment methods, refunds will be processed using the same method used for the original purchase or via store credit if the original method is no longer available.

Shipping Costs & Fees

Free Return Shipping

• Products damaged during shipping
• Wrong items sent by our error
• Defective or expired products
• Quality issues or product defects

Customer Pays Return Shipping

• Change of mind returns
• Ordered wrong size or quantity
• No longer needed items
• Personal preference changes

Note: Original shipping costs are non-refundable except in cases where we shipped the wrong item or the product arrived damaged or defective.

Exchanges

While we primarily process refunds, we may offer direct exchanges in certain circumstances:

• Defective products can be exchanged for the same item
• Wrong items shipped can be exchanged for the correct product
• Size or variant exchanges (subject to availability)
• Damaged products can be exchanged for new ones

To request an exchange, contact our customer service team. Exchanges are subject to product availability and must meet the same eligibility requirements as refunds.

International Returns

International customers may return products subject to the same 30-day policy. However, please note the following:

• Customer responsible for return shipping costs (unless product defect)
• Items must clear customs and may be subject to inspection
• Refund amount excludes original international shipping costs
• Processing may take additional time due to international shipping
• Some countries may impose import duties on returned items