Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Last updated: January 6, 2025
1. Introduction
Zyvia Herbals ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zyviaherbals.com, use our mobile application, or interact with our services.
2. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- • Create an account (name, email address, password)
- • Make a purchase (billing and shipping addresses, payment information)
- • Contact customer support (name, email, inquiry details)
- • Subscribe to our newsletter (email address, preferences)
- • Leave product reviews (name, review content, ratings)
- • Participate in surveys or promotions
Automatically Collected Information
When you use our services, we automatically collect:
- • Device information (IP address, browser type, operating system)
- • Usage data (pages visited, time spent, clicks, search terms)
- • Location data (general geographic location based on IP address)
- • Cookies and similar tracking technologies
Third-Party Information
We may receive information from third parties such as:
- • Social media platforms (Google, Apple) when you use social login
- • Payment processors (Stripe) for transaction processing
- • Marketing partners and analytics providers
- • Shipping carriers for delivery tracking
3. How We Use Your Information
We use your information to:
- • Process and fulfill your orders
- • Provide customer support and respond to inquiries
- • Send order confirmations, shipping updates, and receipts
- • Personalize your shopping experience
- • Send marketing communications (with your consent)
- • Improve our website and services
- • Prevent fraud and ensure security
- • Comply with legal obligations
- • Conduct research and analytics
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers: Third parties who provide services on our behalf, including payment processing, shipping, email delivery, and analytics.
Business Transfers: In connection with mergers, acquisitions, or asset sales, your information may be transferred to the new entity.
Legal Requirements: When required by law, court order, or to protect our rights, property, or safety.
Consent: With your explicit consent for specific purposes not covered in this policy.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, including:
Essential Cookies: Required for basic website functionality, such as shopping cart and authentication.
Analytics Cookies: Help us understand how visitors use our website to improve performance.
Marketing Cookies: Used to deliver personalized advertisements and track campaign effectiveness.
You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.
6. Data Security
We implement appropriate security measures to protect your information, including:
- • SSL encryption for data transmission
- • Secure servers and databases
- • Regular security audits and updates
- • Access controls and authentication
- • Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained until you request deletion or close your account. Transaction records are kept for tax and regulatory compliance purposes.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- • Access: Request a copy of your personal information
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your personal information
- • Portability: Receive your data in a portable format
- • Opt-out: Unsubscribe from marketing communications
- • Objection: Object to certain processing activities
To exercise these rights, contact us at privacy@zyviaherbals.com. We will respond within 30 days of receiving your request.
9. Marketing Communications
With your consent, we may send you marketing emails about new products, promotions, and wellness tips. You can opt out at any time by:
- • Clicking the unsubscribe link in any email
- • Updating your preferences in your account settings
- • Contacting us at support@zyviaherbals.com
Note that you cannot opt out of transactional emails related to your orders or account.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including using standard contractual clauses and working with service providers that maintain adequate data protection standards.
11. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly. If you believe we may have collected information from a child, please contact us immediately.
12. State-Specific Privacy Rights
California Residents (CCPA)
Under the California Consumer Privacy Act, California residents have additional rights:
- • Right to know what personal information is collected and how it's used
- • Right to delete personal information
- • Right to opt-out of the sale of personal information
- • Right to non-discrimination for exercising privacy rights
European Residents (GDPR)
Under the General Data Protection Regulation, EU residents have rights including data portability, the right to be forgotten, and the right to lodge a complaint with supervisory authorities.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
15. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer: privacy@zyviaherbals.com
General Support: support@zyviaherbals.com
Mail: Zyvia Herbals Privacy Department
[Address to be added]
Phone: 1-800-ZYVIA-HERBS
Your Privacy Matters
At Zyvia Herbals, we are committed to transparency and protecting your privacy. If you have any concerns or questions about how we handle your personal information, please don't hesitate to reach out to our privacy team.